Otoscope Troubleshooting

Otoscope Shows No Image During Ear Exam (Black screen)

  1. Make sure the Tyto device is fully charged.
  2. Make sure the device version is up to date (must be at least):
    • G1: 7.0.0.59.f33feb
    • G2: 7.0.0.59.087fb6-g2
  3. Turn off the device completely using the device screen (not the physical button) → Menu (3 dots) → Shutdown
  4. Turn on the device and perform an ear exam.
  5. Wait until you get a message on the screen to insert the otoscope.
  6. Insert the Otoscope, choose either the left ear or right ear, and check that the video starts
  7. The video image should appear.
  8. If the image is still faulty, have your support team log in to the clinician dashboard:
    • Invite the user for a visit, select the ear exam and verify that the video is shown.
    • If they see the video image, notify the user to refrain from unplugging the otoscope during the exam.
  9. If there is still no video image – contact TytoCare Support.

Otoscope Not Recognized

If the ear exam does not start after connecting the otoscope and the screen is stuck on “Insert Otoscope”:

  1. Ask the user to clean the otoscope’s metal connectors with a dry cloth, insert the otoscope, and try again.
  2. If the otoscope is not recognized ask the user to factory reset their device:
    • Menu (3 dots) → Settings → Advanced Settings → Reset Device.
  3. After resetting, have them pair the device again and start an ear exam with the otoscope attached.
  4. Further diagnosis if Issue persists:
    • Ask the user whether the base unit fails to recognize a specific attachment (e.g., stethoscope or otoscope) or both.
    • Instruct them to start an ear exam with the otoscope or a heart or lung exam with the stethoscope. This helps identify whether the issue is with a specific attachment or the Tyto base unit itself.