Stethoscope Troubleshooting

Try to move to a different, quieter room. Check the noise bar when the stethoscope is connected, and see if the behavior matches the desired volume levels.

If the sound is still faulty or there is no sound, ask the customer to clean the stethoscope’s metal connectors using a dry or slightly moist wipe (not a wet one). Then, instruct them to insert the stethoscope securely into the Tyto device and try again.
Check if the sound gauge responds to tapping lightly on the stethoscope.
If there is no sound or no feedback from the sound gauge, ask the customer to factory reset their device:
- Menu (3 dots) → Settings → Advanced Settings → Reset Device
If the sound from the stethoscope is still muffled / faulty, support should log in to the Clinician Dashboard, invite the user for a demo visit, select the Lungs / Heart exam and see if the issue persists.
If there is muffled / no sound then contact TytoCare support.

If the Heart/ Lung exam does not start after connecting the attachment and the screen is stuck on “Insert Stethoscope”:

Ask the user to clean the stethoscope’s metal connectors with a dry cloth, insert the stethoscope, and try again.
If the device still does not recognize ask the user to factory reset their device:
- Menu (3 dots) → Settings → Advanced Settings → Reset Device.
After resetting, have them pair the device again and start an exam with the stethoscope attached.
Further diagnosis if Issue persists:
- Ask the user whether the base unit fails to recognize a specific attachment (e.g., stethoscope or otoscope) or both.
- Instruct them to start a heart or lung exam with the stethoscope or an ear exam with the otoscope. This helps identify whether the issue is with a specific attachment or the Tyto base unit itself.