Stethoscope Troubleshooting

Try to move to a different, quieter room. Check the noise bar when the stethoscope is connected, and see if the behavior matches the desired volume levels.

If the sound is still faulty or there is no sound:
- Disconnect the stethoscope.
- Ensure its metal connecters are clean of debris.
- Insert the stethoscope securely into the Tyto device and try again.
Check if the sound gauge responds to tapping lightly on the stethoscope.
If there is no sound or no feedback from the sound gauge, reset the device to factory settings:
- Menu (3 dots) → Settings → Advanced Settings → Reset Device
After resetting, pair the device again and start an exam with the stethoscope attached.
If the sound from the stethoscope is still muffled or faulty, support should log in to the Clinician Dashboard, invite the user for a demo visit, select the Lungs / Heart exam and see if the issue persists.
If there is muffled or no sound – contact TytoCare support.

If the Heart/ Lung exam does not start after connecting the attachment and the screen is stuck on “Insert Stethoscope”:

Disconnect the stethoscope:
- Ensure the metal connecters are clean of debris.
- Insert the stethoscope, and try again.
If the stethoscope is not recognized, reset the device to factory settings:
- Menu (3 dots) → Settings → Advanced Settings → Reset Device.
After resetting, pair the device again and start an exam with the stethoscope attached.
Further diagnosis if Issue persists:
- Ask the user whether the base unit fails to recognize a specific attachment (e.g., stethoscope or otoscope) or both.
- Instruct them to start a heart or lung exam with the stethoscope or an ear exam with the otoscope. This helps identify whether the issue is with a specific attachment or the Tyto base unit itself.