Thermometer Troubleshooting

Please note: The TytoCare device includes an IR thermometer, which is highly sensitive to environmental factors. According to the FDA, while a temperature of 37.0°C (98.6°F) is often regarded as “normal,” studies have shown that normal body temperature can vary within a range of 36.1°C to 37.2°C (97°F – 99°F).

Indefinite Temperature Results / Device Needs Calibration

If the TytoCare device displays indefinite temperature results or requires calibration, follow these recommendations for accurate temperature exams:

1. Clean the IR Sensor

  • Gently wipe the IR sensor using a cotton swab (Q-tip) dipped in isopropyl alcohol to remove dust or other particles.

2. Prepare for the Temperature Exam

  • Ensure both the patient and the device are in the same room for at least 30 minutes before taking a measurement.
  • The device must be OFF and not charging during this waiting period.

3. Proper Positioning

  • Position the Tyto device within 1 inch from the center of the forehead.
  • The device should not touch the forehead but should remain pointed at it for the entire duration of the exam.
  • Ensure there is a clear path between the device and the forehead (no hair, sweat, or obstructions).

4. Environmental Considerations

  • The patient should be in a draft-free area, away from direct sunlight, air conditioning vents, fans, or radiators.

5. Manual Calibration (If Needed)

  • Start a temperature exam.
  • Swipe down on the menu screen and select Surface Calibration.
  • Follow the on-screen instructions on the Tyto device.
  • Perform calibration on an internal wall (not a window or an external surface).

Temperature Readings Consistently Outside the 36.1°C – 37.0°C Range

  1. If the TytoCare device consistently records temperatures outside the normal range (36.1°C – 37.0°C / 97°F – 98.6°F), follow these steps:
  2. Support should log in to the Clinician Dashboard.
  3. Invite the user for a visit.
  4. Select the Temperature Exam and check if the issue persists.
  5. If the issue continues, contact TytoCare Support for further assistance.